Frequently Asked Questions

Nothing. Shipping is free on every order, with no minimum spend and no method to choose between at checkout.

Orders are processed within 1-3 business days, then take 10-20 business days in transit — so most orders arrive within 11-23 business days. Our pieces ship directly from our production partner, which is what keeps the price where it is.

Not yet — we currently ship within the United States only. We're working on opening up more destinations.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status anytime through your account dashboard.

We prioritize working with artisans and manufacturers who use ethical practices and sustainable materials. All packaging is recycled and recyclable, and we offset carbon emissions from every shipment.

Orders can be modified or cancelled within 24 hours of placement. After that, your order has entered production and we may not be able to make changes. Email support@altezza-brand.com as soon as possible if you need help.

Yes, we offer complimentary gift wrapping on all orders. Simply select the gift wrap option at checkout and include a personalized message.

Care instructions are included with every product and available on each product page. When in doubt, follow the care label attached to the item or contact us for guidance.